Legal

    Terms of Service

    Last updated: August 23, 2026

    Agreement and acceptance

    Please read this Terms of Service agreement carefully. Praevisio Consulting LLC d/b/a Bounty CRM ("Bounty CRM," "BountyCRM," "Company," "we," "us," or "our"), a Michigan limited liability company headquartered in Grand Rapids, Michigan, owns and operates the website located at https://www.bountycrm.app/ and any subdomains (the "Website"), and the BountyCRM mobile application (the "App"). These Terms of Service (these "Terms") govern all users of the Website, App, and associated software-as-a-service platform (collectively, the "Service").

    By accessing, registering for, or using the Service, you agree that you have read, understood, and agree to be bound by these Terms and our Privacy Policy at Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree or lack such authority, do not use the Service.

    Important notice regarding disputes: Section 12 of this agreement contains a binding arbitration agreement and class action waiver governed by the laws of the State of Michigan. It waives your right to a jury trial or to participate in a class action against us.

    1. The Service & account roles

    1.1 Scope of Service. BountyCRM is a field service management and customer relationship management (CRM) platform designed specifically for trade contractors and field service professionals. The Service comprises a web-based office application, a mobile field application (the "App"), and integrated software tools designed to manage contacts, job creation, scheduling and dispatching, estimates, invoices, electronic contracts, team member management, employee timekeeping, and client/team communications.

    1.2 Right to Access & Use. Subject to these Terms and your active paid subscription, Praevisio Consulting LLC grants you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the web application and install the mobile App solely for your internal business operations. You acknowledge that software availability and real-time synchronization between office and field devices are dependent upon Internet access, mobile network data availability, and compatible hardware.

    1.3 Account Creation & Eligibility. To use the Service, you must register for an account by providing current, complete, and accurate business and contact information. You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account. You agree to maintain the security of your login credentials and accept full responsibility for all activities that occur under your account.

    1.4 Account Ownership & Disputes. The legal entity or individual designated as the primary billing contact during registration is deemed the "Account Owner." Account ownership does not convey any proprietary or intellectual property interest in the platform itself. Praevisio Consulting LLC reserves the sole right to determine true account ownership in the event of an internal dispute (e.g., business partner splits or corporate re-organizations) and may require formal business documentation—such as Articles of Organization, operating agreements, tax IDs, or corporate resolutions—before altering account credentials or primary access.

    1.5 Per-Seat Licensing & Authorized Employee Users. The Service is licensed on a strict per-seat subscription basis. Account Owners must purchase a distinct user seat ("User Seat") for each individual officer, administrator, dispatcher, or field technician ("Employee User") who accesses or uses the Service. User Seats are assigned to individual, named human users and may not be shared, pooled, or used concurrently by multiple individuals. An Account Owner may permanently reassign a User Seat from one individual to a new Employee User if a worker leaves the company or changes roles.

    1.6 Credential Security & Account Audits. You are strictly responsible for maintaining the confidentiality of all account login credentials. Account Owners agree to immediately report any unauthorized access or suspected credential sharing to Praevisio Consulting LLC. Praevisio Consulting LLC reserves the right to monitor account access patterns (such as concurrent logins from distinct IP addresses or mobile hardware IDs) to verify compliance with per-seat licensing. If an audit reveals unauthorized user seat sharing, Praevisio Consulting LLC reserves the right to automatically bill your payment method on file via Stripe for additional User Seats or suspend account access until proper seat licensing is established.

    1.7 Electronic Signatures & Contracts. The Service allows you to create, send, and execute electronic contracts, estimates, and customer authorizations. You and your Employee Users acknowledge and agree that electronic signatures executed through BountyCRM are intended to have the same legal force and effect as manual ink signatures pursuant to the Electronic Signatures in Global and National Commerce Act (ESIGN Act) and Michigan's Uniform Electronic Transactions Act (MCL 440.81 et seq.). You are solely responsible for verifying the legal enforceability of any contract templates or terms you transmit to third parties using the Service.

    1.8 Employee Timekeeping Disclaimer. BountyCRM provides software tools to facilitate employee time tracking and attendance reporting. You are solely responsible for ensuring that your timekeeping practices, overtime calculations, break logs, and payroll records comply with applicable federal, state, and local labor laws (including the Fair Labor Standards Act). Praevisio Consulting LLC makes no warranties regarding the compliance of platform timekeeping exports with statutory payroll requirements.

    2. Subscriptions, billing, & payments

    2.1 Subscription Plans. BountyCRM is offered on a recurring subscription basis under two billing models: (a) Monthly Subscriptions, billed in advance every month; and (b) Annual Subscriptions, billed in advance every twelve (12) months. The specific features, limits, and pricing tiers applicable to your account are selected during signup or within your account billing dashboard.

    2.2 Payment Processing via Stripe. Payment processing services for BountyCRM are provided by Stripe, Inc. ("Stripe") and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or maintaining an active account on BountyCRM, you agree to be bound by the Stripe Services Agreement, as modified by Stripe from time to time. You expressly authorize Praevisio Consulting LLC to charge your designated payment method on file through Stripe for all applicable recurring subscription fees, add-on charges, usage fees, and taxes.

    2.3 Automatic Renewal & Cancellation Policy.

    Monthly Subscriptions: Monthly plans automatically renew on the same day each month (the "Billing Date") unless canceled prior to the next Billing Date. Cancellation of a monthly plan will take effect at the conclusion of the then-current monthly billing cycle, and you will retain access to the Service through the end of that paid period.

    Annual Subscriptions: Annual plans automatically renew on the anniversary date of your initial plan activation unless canceled prior to the renewal date. Cancellation of an annual plan constitutes a notice of non-renewal; your plan will remain active until the end of the twelve (12) month term, after which access will terminate and your payment method will not be charged again.

    How to Cancel: Subscriptions must be canceled exclusively by the Account Owner through the account billing settings panel within the web version of the Service. Email, in-app chat, telephone, or mobile app requests do not constitute valid notice of cancellation. You remain responsible for all recurring fees incurred prior to properly executing the cancellation process within the web portal.

    2.4 Refunds, Credits, & Downgrades. All subscription fees paid to Praevisio Consulting LLC are strictly non-refundable. There are no refunds or prorated credits provided for partial months of service, unused annual time, or feature downgrades. Account downgrades will take effect at the start of the next billing cycle. You acknowledge that downgrading your plan tier may cause the permanent loss of specific software features, user seats, integration capabilities, or custom account storage, and Praevisio Consulting LLC disclaims all liability for such loss.

    2.5 Price Adjustments & Late Payments. Praevisio Consulting LLC reserves the right to modify subscription pricing or introduction of new usage-based fees at any time upon providing at least fourteen (14) calendar days' advance written notice via email or in-app notice. Continued use of the Service after a price change becomes effective constitutes acceptance of the new pricing. Unpaid invoices or failed Stripe transactions are subject to immediate account suspension. You agree to reimburse Praevisio Consulting LLC for all reasonable collection agency fees, legal costs, and court fees incurred in collecting delinquent account balances.

    2.6 Payment Card Industry (PCI-DSS) Security Disclaimer. Praevisio Consulting LLC does not store, process, or transmit payment card data (such as full credit card numbers, CVVs, or PINs) on its own servers; all payment transactions are handled exclusively by Stripe. You represent and warrant that neither you nor your Employee Users will type, upload, or store raw payment card data within custom text fields, notes, message logs, or any non-encrypted features of BountyCRM. Praevisio Consulting LLC disclaims all liability for PCI-DSS violations, data breaches, or losses resulting from your unauthorized input of cardholder data outside of integrated Stripe payment modules.

    3. Telecommunications, SMS (10DLC), & anti-spam compliance

    3.1 Provisioned Phone Numbers. BountyCRM may provision phone numbers for SMS, MMS, and voice capabilities. Phone numbers are owned by BountyCRM, are non-transferable, and cannot be ported out upon account termination.

    3.2 Compliance Responsibility (TCPA, CASL, 10DLC). You are solely responsible for your communications. You represent and warrant that:

    • You have obtained express written opt-in consent from all message recipients in strict compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and local telemarketing regulations.
    • You will comply with all 10DLC (Ten-Digit Long Code) registration, brand vetting, and campaign requirements imposed by telecommunications carriers.
    • You will honor all automated or manual opt-out requests (e.g., "STOP") immediately.

    3.3 Indemnification for Messaging Violations. You agree to fully indemnify, defend, and hold harmless Praevisio Consulting LLC against any carrier fines, legal claims, statutory penalties, or damages resulting from unauthorized text messaging, unlawful robocalls, or carrier-blocked spam transmitted through your account.

    4. Data privacy & compliance with laws

    4.1 Data Processing. You retain all ownership rights to data, contact lists, and customer information uploaded to BountyCRM ("User Content"). You grant Praevisio Consulting LLC a worldwide, non-exclusive license to host, transmit, process, and display User Content solely to provide and maintain the Service.

    4.2 Privacy Laws (US State Laws & PIPEDA). To the extent User Content includes personal data of residents in California, Virginia, Michigan, Canada, or other jurisdictions with active data protection laws, Praevisio Consulting LLC acts as a "Service Provider" or "Data Processor." We will process personal data solely to fulfill our contractual obligations. You represent that you have provided all required notices and secured all legal consents to transfer customer data into BountyCRM.

    4.3 Aggregated Analytics. BountyCRM may generate aggregated, de-identified benchmarking data from platform usage. Such data will not identify you or your end-customers.

    5. Artificial intelligence & automations

    5.1 AI Outputs. BountyCRM may provide artificial intelligence features (e.g., content generation, auto-replies, predictive scheduling). All AI-generated outputs are provided "AS IS."

    5.2 User Oversight Requirement. You are solely responsible for reviewing, verifying, editing, and approving any AI-generated communication, estimate, invoice, or text before transmitting it to third parties. Praevisio Consulting LLC disclaims all liability for errors, omissions, or legal claims resulting from your reliance on AI outputs.

    6. Restrictions on use & competitors

    You agree not to: (a) copy, decompile, reverse-engineer, or frame the Service; (b) use the platform to transmit malware, illegal content, or unsolicited commercial communications; (c) bypass 10DLC carrier filters; or (d) access the Service if you are a direct competitor of BountyCRM, or acting on behalf of a competitor, without express prior written authorization from Praevisio Consulting LLC.

    7. Mobile applications, App Store terms, & carrier messaging

    7.1 App Stores & End User License. Subject to your compliance with these Terms, Praevisio Consulting LLC grants you a non-transferable, non-exclusive, revocable, limited license to download, install, and use one copy of the App on a mobile device that you own or control, solely for your internal business operations. You acknowledge and agree that the availability of the App and the Service is dependent on the third-party app store from which you received the App license (e.g., the Apple App Store or Google Play Store, each an "App Store"). The App is licensed to you, not sold.

    7.2 Apple-Enabled Software. With respect to any mobile application made available for your use in connection with an Apple-branded product (the "Apple-Enabled Software"), the following additional terms and conditions apply:

    • Acknowledgement: You and Praevisio Consulting LLC acknowledge that these Terms are concluded between you and Praevisio Consulting LLC only, and not with Apple Inc. ("Apple"). Praevisio Consulting LLC, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.
    • Scope of License: Your license to the Apple-Enabled Software is limited to a non-transferable license to use the software on an iOS product that you own or control as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such software may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
    • Maintenance & Support: Praevisio Consulting LLC is solely responsible for providing any maintenance and support services with respect to the Apple-Enabled Software as specified under these Terms or as required under applicable law. You and Praevisio Consulting LLC acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Enabled Software.
    • Warranty: Praevisio Consulting LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not disclaimed herein. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software (if any) to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Praevisio Consulting LLC's sole responsibility.
    • Product Claims: You and Praevisio Consulting LLC acknowledge that Praevisio Consulting LLC, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled Software or your possession and/or use of that software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
    • Intellectual Property Rights: You and Praevisio Consulting LLC acknowledge that, in the event of any third-party claim that the Apple-Enabled Software or your possession and use of that software infringes that third party's intellectual property rights, Praevisio Consulting LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
    • Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
    • Developer Contact: Direct any questions, complaints, or claims with respect to the Apple-Enabled Software to: Praevisio Consulting LLC, Attn: Legal Operations, Grand Rapids, MI; Email: legal@praevisio.co.
    • Third-Party Beneficiary: You and Praevisio Consulting LLC acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to the Apple-Enabled Software, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

    7.3 Google-Sourced Software. With respect to any App downloaded from the Google Play Store ("Google-Sourced Software"):

    • You acknowledge that these Terms are between you and Praevisio Consulting LLC only, and not with Google, Inc. ("Google").
    • Your use of Google-Sourced Software must comply with Google's then-current Google Play Terms of Service.
    • Google is only a provider of the Google Play marketplace where you obtained the Google-Sourced Software. Praevisio Consulting LLC, and not Google, is solely responsible for the Google-Sourced Software. Google has no obligation or liability to you with respect to the Google-Sourced Software or these Terms.
    • You acknowledge and agree that Google is a third-party beneficiary to these Terms as it relates to Praevisio Consulting LLC's Google-Sourced Software.

    7.4 Mobile Messaging & Telephonic Communications Services. By providing your telephone number(s) to Praevisio Consulting LLC or utilizing mobile communications features within BountyCRM, you agree to the following:

    • Carrier Charges: To the extent you access the Service through a mobile device, your wireless service carrier's standard charges, messaging rates, data fees, and other charges apply. Downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all features may work with all carriers or devices.
    • Consent for Administrative Communications: You consent to receive telephonic communications from Praevisio Consulting LLC, including automated or pre-recorded calls, SMS, MMS, and text messages for billing, security verification, and platform operational purposes. Consent for promotional communications is not a required condition of purchasing any Service.
    • Opt-Out Procedures: You may cancel SMS/MMS notifications from Praevisio Consulting LLC at any time by replying "STOP" to any text message or contacting support. For support, reply "HELP". You acknowledge that replying "STOP" will result in a final confirmation message confirming your opt-out.
    • Carrier Delays & Disclaimers: Delivery of SMS/MMS messages is subject to effective transmission by your mobile network operator. Praevisio Consulting LLC is not liable for delayed, undelivered, or misdirected communications, nor for any carrier transmission failures.
    • Third-Party Contact Consent: If you utilize BountyCRM features to send SMS/MMS messages, invitations, or automated phone calls to your own end-customers or third parties, you represent and warrant that you have obtained express verifiable consent from each recipient in accordance with Section 3 of these Terms prior to initiating such communications.

    8. Disclaimer of warranties

    THE SERVICE IS PROVIDED BY PRAEVISIO CONSULTING LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR ERROR-FREE.

    9. Limitation of liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRAEVISIO CONSULTING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION), REGARDLESS OF THE THEORY OF LIABILITY.

    PRAEVISIO CONSULTING LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED US DOLLARS ($100 USD); OR (B) THE TOTAL FEES PAID BY YOU TO BOUNTYCRM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

    10. Indemnification

    You agree to defend, indemnify, and hold harmless Praevisio Consulting LLC, its managers, members, employees, and agents from and against any third-party claims, losses, liabilities, costs, carrier penalties, and reasonable legal fees resulting from: (a) your breach of these Terms; (b) your User Content; (c) your violation of TCPA, 10DLC, CASL, or privacy laws; or (d) dispute between you and any of your customers.

    11. Termination & data retention

    11.1 Termination. You may cancel your subscription at any time via your billing dashboard. Praevisio Consulting LLC reserves the right to suspend or terminate accounts immediately for non-payment, material breach, carrier anti-spam violations, or abusive behavior toward company personnel.

    11.2 Data Export. Upon account termination, you are responsible for exporting your account data. Praevisio Consulting LLC has no obligation to maintain or restore deleted User Content after 30 days following termination.

    12. Arbitration, class action waiver, & governing law

    12.1 Governing Law. These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.

    12.2 Binding Individual Arbitration. Any legal dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

    12.3 Class Action Waiver. YOU AND PRAEVISIO CONSULTING LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

    12.4 Venue. Any arbitration hearing or court proceeding exempted from arbitration shall take place exclusively in the state or federal courts located in Kent County, Michigan (Grand Rapids).

    13. Modifications to Terms

    Praevisio Consulting LLC reserves the right to modify or update these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date at the top of these Terms, posting an announcement on the Service, or sending an email notification to the primary address associated with the Account Owner. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes.

    14. Notices & contact information

    All legal, contractual, and formal notices to Praevisio Consulting LLC under these Terms must be sent in writing to:

    • Praevisio Consulting LLC (d/b/a BountyCRM)
    • Attn: Legal Operations / Management
    • Grand Rapids, MI
    • Email: legal@praevisio.co

    For general customer support or billing inquiries, please contact customerservice@praevisio.co.

    See also our Privacy Policy at Privacy Policy.