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    How to contact Bounty CRM support and what to include in a bug report.

    During alpha, email is the fastest way to reach us. Write to customerservice@praevisio.co—we read every message and use your reports to prioritize fixes.

    How to contact us

    • Email customerservice@praevisio.co from the address on your Bounty CRM account when possible.
    • Include your company or account name so we can find the right workspace.
    • For billing issues, mention approximate checkout time and whether you used /pricing or in-app Billing.

    What to include in a bug report

    The more concrete the report, the faster we can reproduce and fix it:

    1. What you were trying to do (one sentence goal).
    2. Steps to reproduce — numbered, starting from a known screen (for example Settings → Integrations).
    3. Expected result vs actual result.
    4. Where it happened — web CRM, mobile field app, marketing sign-in, or a public accept/pay/sign link.
    5. Environment — browser and OS, or phone model / OS; rough time of day (with timezone).
    6. Evidence — screenshots, screen recording, or the exact error text. Redact customer personal information you don’t need us to see.

    Before you write

    • Check /docs/releases/alpha for known limitations (Reports deferred, Calendar/QuickBooks soon, UI flux).
    • Confirm what’s in your plan and the user’s role permissions if a button or page is missing—/docs/guides/roles-permissions.
    • Try a hard refresh or signing out/in after a checkout so new plan features can show up.

    Feature requests & feedback

    We also want product feedback—workflows that feel slow, labels that confuse your crew, or gaps versus your current software. Send those to customerservice@praevisio.co with “Feedback” in the subject. Roadmap context: /docs/releases/planned.

    We don’t provide support through unofficial social DMs for account or billing changes. Use email so requests stay auditable.

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